is very pleased to inform customers about the new "Drive-thru" cash point machines.
Customers will be able to withdraw cash without leaving their vehicles. To enable
you to make full use of these new facilities, Barclays have conducted intensive
behavioural studies to come up with appropriate procedures for their use. Please
read the procedures that apply to you and keep them in mind when you use Barclays
new machines for the first time.
FOR OUR MALE CUSTOMERS:
Drive up to the cash machine.
Wind down your car window.
Insert card into machine and enter PIN.
Enter amount of cash required and withdraw.
Retrieve card, cash and receipt.
Wind up window.
FOR OUR FEMALE CUSTOMERS:
Drive up to cash machine.
Reverse back the required amount to align car window with cash machine.
Restart stalled engine.
Wind down window.
Find handbag, remove all contents onto passenger seat to locate card.
Turn radio down.
Attempt to insert card into machine.
Open car door to allow easier access to cash machine due to its excessive distance
"Invalid Card" displayed - remove "Marks & Spencer" Charge card and insert correct
Cash Point card.
Remove Cash Point Card
Reinsert Cash Point card right way up
Re-enter handbag to find diary with PIN written on inside back page..
Enter "Cancel" and re-enter correct PIN.
Enter amount of cash required.
Check make-up in rear view mirror.
Retrieve cash and receipt.
Empty handbag again to locate purse and place cash inside.
Place receipt in back of cheque book.
Drive forward 2 meters.
Reverse back to cash machine.
Re-empty handbag, locate cardholder and place card into slot provided.